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Versa 4 is not tracking my distance correctly

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‎04-01-2025 13:34 - last edited on ‎04-02-2025 05:04 by Fitbit Moderator

‎04-01-2025 13:34 - last edited on ‎04-02-2025 05:04 by Fitbit Moderator

I had a replacement versa 4 sent to me and it’s doing the same thing.. It stops tracking my distance during runs and the helpline doesn’t help me. So now I’m left with a replacement that doesn’t even work. Fitbit is becoming so frustrating. Is anyone else having these issues?

Moderator Edit: Clarified subject

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‎04-02-2025 05:08

‎04-02-2025 05:08

Hi there, @chelsearae_123. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not tracking your distance correctly. I understand your concern, we are here to help you! 

If the steps that our Support Team has provided did not work, please feel free to contact them back for further assistance. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Please note there's nothing left we in the community can suggest as our team already shared with you all the steps we could've also provided here. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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