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Versa 4 is not tracking my floors

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‎07-22-2023 06:57 - last edited on ‎07-22-2023 11:43 by Fitbit Moderator

‎07-22-2023 06:57 - last edited on ‎07-22-2023 11:43 by Fitbit Moderator

My watch does not recognize the flights of stairs that I have climbed.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-22-2023 11:44

‎07-22-2023 11:44

Hi there, @ElizabethSue74. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

I'd recommend restarting your Versa 4 by following these steps How do I restart my Fitbit device? Then, please test your device and see if it records your floors based on the information I've provided above. 

On a side note, please take into consideration your Fitbit device's environmental conditions. You can find this information at the Fitbit Versa 4 User Manual page 64.

Maria | Community Moderator, Fitbit


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‎07-22-2023 12:36

‎07-22-2023 12:36

  1. This effects me also. I restarted my Versa 4 as recommended and it did not change anything.  Still not recognizing stairs and still intermittently and inaccurately reporting sleep.
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