Versa 4 is not tracking my sleep data accurately

[TansyA]

My Versa 4 is not recording sleep properly. I have reset my watch, quit the app and logged back in. Basically tried all the suggestions given to others on the forum. It works for a day or two and then goes wrong again. Sometimes I get just the two lines with dots and sometimes just the start and finish with no scores on either. I pay for premium to get this information so I have no idea what is going on or what else to try.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @TansyA. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your sleep data is not being recorded properly. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, I'd recommend making sure that your Versa 4 and Fitbit app are both up-to-date. For more information, see How do I update my Fitbit device? and How do I use the Fitbit app?

Additionally, please confirm that you've tried all steps below in the order listed:

• Restart your Versa 4.
• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[TansyA]

Thank you so much for replying MarreFitbit. I have tried the reboot Versa 4 and logging out of app, rebooting phone and logging back in. After all that it we worked for two days and then just recorded start and stop time of sleep. I have also checked the App Store and my app is up to date. So is my Versa 4 so now I have run out of things that have been suggested on the community forum. Are there any other ways to make it work properly and consistently please?

Sent from Outlook for iOS<>

[MarreFitbit]

@TansyA Thanks for getting back and for confirming that you've tried all the troubleshooting steps recommended above. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.