Versa 4 is not tracking my steps accurately

[B34n3gg]

I've had my Versa 4 for over a year now and hardly ever take it off. All my settings are correct, Bluetooth is on, the watch fits me well etc.

My Versa had been recording perfectly until this morning. All of a sudden my steps are all over the place. One minute it's showing 4447 then it jumps to over 5000 then it's below 4000. This is all happening while I'm sat at my desk.

I've restarted the watch to see if this forces it to correct itself but nothing, it's still the same.

Can anyone help please?

Moderator Edit: Clarified subject

[Kuj]

I have the Versa 4 (20001.210.26) and App (4.25 Google - which updated 2 days ago) on my iPhone (iOS 17.6.1). These have been working perfectly for many years now. Yesterday (7Sep2024) at about 3pm EST, after I completed my Exercise (walk) the step count went crazy. The step count was about 14,000 on the Versa 4 and iPhone. Then I completed my Exercise via the App. Immediately after that my step count went to 22,000+ on both (Versa and iPhone). For the remainder of the day, after sync'n, these step counts changed between my Versa and iPhone. They would mostly not match. They would go higher in count. They would go lower.  This is still happening Today. Have factory reset the Versa 4 twice. Uninstalled and reinstalled the iPhone Fitbit App once.  Same behavior. Wondering if the 4.25 update a couple days ago had a bug. I had not started/finished an Exercise since last weekend.

[Kuj]

Also, it recorded me walking 4,500 steps from 12am thru 6am this morning while I was sleeping!!!

[Kuj]

Chatted with Fitbit support.  Here is their response:

The issue is that we are currently experiencing issues with the app, i.e. a lot of information is not displayed or is disappearing, however we are working hard to fix it as soon as possible. We regret the inconvenience this has caused.

.

[Annch]

Same problem here