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Versa 4 is not vibrating properly

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My daughter's Versa 4 sounds awful when it vibrates. It's worked fine for two and a half months but now it just doesn't sound right -loud and strange. She uses it with her glucose monitor to check her blood sugar. 

Moderator Edit: Clarified subject

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Hi there, @MarcieParker. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your daughter's Versa 4 is not vibrating properly.  I will do my best to help you! 

If you haven't done so yet, I'd recommend restarting the Versa 4 by following these steps

Maria | Community Moderator, Fitbit


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