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Versa 4 is not working properly

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‎07-27-2023 09:06 - last edited on ‎07-29-2023 10:31 by Fitbit Moderator

‎07-27-2023 09:06 - last edited on ‎07-29-2023 10:31 by Fitbit Moderator

My Versa 4 stopped showing my steps; it has the incorrect time; I restarted it, and it showed the correct time for a few minutes, then reverted to the incorrect time.  It's continually trying to get me to connect to Alexa, which I don't want to do, as I don't have Alexa.  

Moderator Edit: Clarified subject

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‎07-29-2023 10:49

‎07-29-2023 10:49

Hi there, @piscatory. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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