Versa 4 is one hour ahead

[sharonjoy17]

This morning while trying to figure out why my Versa4 was not tracking sleep I went through adding a new device again and my watch showed 45 minutes fast. I restarted and now it is exactly 1 hour fast like it is in another time zone.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @sharonjoy17. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again.

If you continue having issues with your sleep data, please see Why don't I see sleep stages today?

[sharonjoy17]

I am using my iPad and it appears to be syncing properly, just can't get the time to go to PST. I just 'shutdown' my tracker and restarted.  In the restart process a big red X filled the screen. Does that mean there's a problem?  The time still did not update properly.

[Guy_]

Hi @sharonjoy17 - at least you won't be late for meetings if it is an hour ahead!

Press and hold the button again for 10 seconds till it vibrates and it should start properly.

Also check your iPad settings in case it didn't adjust for summer/winter time.

However you can still fix it on the watch.

In the Fitbit App, Click profile photo, App settings, turn off automatic time zone and location and set the time zone manually and sync the watch.