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Versa 4 is resetting itself off

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‎09-27-2022 16:32 - last edited on ‎09-28-2022 10:35 by Fitbit Moderator

‎09-27-2022 16:32 - last edited on ‎09-28-2022 10:35 by Fitbit Moderator

Just got my Versa 4 today and setup was a breeze however I’ve been noticing that the display will randomly not light or will be hung (seconds don’t count up and I can’t do anything with it) and periodically it will reboot itself. 

 

Moderator Edit: Personal info removed

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‎09-28-2022 10:37 - edited ‎03-15-2024 06:34

‎09-28-2022 10:37 - edited ‎03-15-2024 06:34

Hi there, @morbiddk. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 4.

Please restart your Versa 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-28-2022 10:37 - edited ‎03-15-2024 06:34

‎09-28-2022 10:37 - edited ‎03-15-2024 06:34

Hi there, @morbiddk. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 4.

Please restart your Versa 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-30-2022 03:37

In response to MarreFitbit

‎09-30-2022 03:37

I tried this. It doesn't help. Versa 4 is still rebooting constantly.

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