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Versa 4 is showing the wrong time

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‎03-10-2024 18:20 - last edited on ‎03-11-2024 08:52 by Fitbit Moderator

‎03-10-2024 18:20 - last edited on ‎03-11-2024 08:52 by Fitbit Moderator

My Versa 4 is showing the wrong time. How can I fix this. It also will not connect to my app at all. 

Moderator Edit: Clarified subject

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‎03-11-2024 03:48 - edited ‎03-11-2024 03:48

‎03-11-2024 03:48 - edited ‎03-11-2024 03:48

Welcome to the Fitbit community, @Gingergirl1025!

Sad to hear that you're having issues with your Versa 4.
In order to hopefully fix syncing issues with your device and your Fitbit app, please have a closer look here as a first approach for troubleshooting:

Why won't my Fitbit device sync? 

Time on your Versa will be set automatically according to the time zone selected whenever you'll sync your device.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎03-11-2024 08:54

In response to Talahthas

‎03-11-2024 08:54

Hi there, @Gingergirl1025. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 is not showing the correct time. We're here to help!

As @Talahthas has mentioned, please note that the time will be wrong if your Versa 4 hasn't synced recently as your Fitbit device uses the time of the device you're syncing with. So please follow the tips and recommendations Talahthas has provided above. 

If the issue is still not solved, but you can confirm that your Fitbit device is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


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