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Versa 4 is stuck on the time screen only

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‎05-15-2023 05:13 - last edited on ‎05-15-2023 07:59 by Fitbit Moderator

‎05-15-2023 05:13 - last edited on ‎05-15-2023 07:59 by Fitbit Moderator

My steps, heart rate, calories burned and date keeps disappearing from my screen. I can only see the time. The data returns when I lift my wrist. How can I fix this?

 

Moderator Edit: Clarified subject

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‎05-15-2023 05:17 - edited ‎05-15-2023 05:33

‎05-15-2023 05:17 - edited ‎05-15-2023 05:33

Hello @TressSimp and welcome to the Community.  Check your Always On Display icon in your Quick Settings.  Swipe down on the screen.  The icon looks like a watch face, bottom row left.

 

The Always On Display changes to a minimal view of your clock face to preserve battery life.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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2 REPLIES 2

‎05-15-2023 05:17 - edited ‎05-15-2023 05:33

‎05-15-2023 05:17 - edited ‎05-15-2023 05:33

Hello @TressSimp and welcome to the Community.  Check your Always On Display icon in your Quick Settings.  Swipe down on the screen.  The icon looks like a watch face, bottom row left.

 

The Always On Display changes to a minimal view of your clock face to preserve battery life.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-15-2023 05:31

In response to LZeeW

‎05-15-2023 05:31

Omg thank you!!  That worked 😊

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