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Versa 4 is tracking steps while driving

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‎04-15-2024 06:49 - last edited on ‎04-16-2024 08:29 by Fitbit Moderator

‎04-15-2024 06:49 - last edited on ‎04-16-2024 08:29 by Fitbit Moderator

Hi,

I received my Fitbit versa for on Saturday, and set it up as instructed.

I am a lorry driver, and while I have been driving today, my step count has increased rapidly, over 1200 steps in an hour. I physically watch it go up.

I’ve not even been out the cab. can anyone advise why it would be doing this? As the step counter is one of the main reasons I brought this watch. 

cheers 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎04-15-2024 07:48

‎04-15-2024 07:48

Hi @Mjb1994 this article from Fitbit will show you how to edit those unwanted steps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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‎04-16-2024 08:31 - edited ‎04-16-2024 08:33

In response to Odyssey13

‎04-16-2024 08:31 - edited ‎04-16-2024 08:33

Hi there, @Mjb1994. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand where your concern is coming from, we're here to help you! @Odyssey13 Thank you so much for your input!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.  Thanks in advance! 

Maria | Community Moderator, Fitbit


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