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Versa 4 is tracking too many floors

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‎05-11-2023 06:58 - last edited on ‎05-11-2023 10:53 by Fitbit Moderator

‎05-11-2023 06:58 - last edited on ‎05-11-2023 10:53 by Fitbit Moderator

A few weeks ago, my Versa 4 started counting floors in the hundreds a day. Is there a way to fix this?

 

 

Moderator Edit: Clarified subject

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‎05-11-2023 08:32 - last edited on ‎06-28-2024 08:46 by Fitbit Moderator

‎05-11-2023 08:32 - last edited on ‎06-28-2024 08:46 by Fitbit Moderator

Hi @Musiklover - if you have restarted the watch and it didn't solve it perhaps get it replaced under warranty.

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. They may take you through a factory reset which is unlikely to resolve it.

Author | ch, passion for improvement.

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