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Versa 4 is tracking too many floors

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‎07-25-2023 14:42 - last edited on ‎07-26-2023 04:22 by Fitbit Moderator

‎07-25-2023 14:42 - last edited on ‎07-26-2023 04:22 by Fitbit Moderator

My Versa 4 has been logging WAY more flights of stairs than I have actually gone up and down. Into the hundreds. I have done a factory reset, restarted it, disconnected it, turned off Bluetooth and turned it back on, etc. I have not been hiking and the weather pressure has not changed. I have contacted customer support with no luck on several occasions. I’ve even tried to delete the icon so I don’t have to look at it on the Fitbit app, but it keeps coming back again. Please help!

Moderator Edit: Clarified subject

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‎07-25-2023 17:45 - edited ‎07-26-2023 06:10

‎07-25-2023 17:45 - edited ‎07-26-2023 06:10

Hi @Mstan17 - the watch sensor has a fault and as it is under warranty it can be replaced where you bought it.

Author | ch, passion for improvement.

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‎07-26-2023 04:24

In response to Guy_

‎07-26-2023 04:24

Hi there, @Mstan17. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. @Guy_ Thanks for trying to help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎07-26-2023 06:07

In response to MarreFitbit

‎07-26-2023 06:07

I spoke with the Fitbit team before making this post. They have not been able to help with this issue. I do believe there is something faulty with my device.

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