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Versa 4 won't turn on

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‎07-25-2023 16:14 - last edited on ‎07-26-2023 03:52 by Fitbit Moderator

‎07-25-2023 16:14 - last edited on ‎07-26-2023 03:52 by Fitbit Moderator

My Fitbit screen won’t come on. It’s still recording data but the screen doesn’t work. I’ve tried restarting and it vibrates. No screen responsiveness. It is charged as well. 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-26-2023 03:07

‎07-26-2023 03:07

Welcome to the Fitbit community, @JT_bass!

Sad to hear that your Versa 4 isn't working as expected. As you've mentioned already having restarted your device, I'd recommend to let the battery of your Versa 4 drain completely. Then give it a full charge to see if it's working afterwards. This will take a while if the battery is completely down.

I'll keep my fingers crossed. 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎07-26-2023 03:57

In response to Talahthas

‎07-26-2023 03:57

Hi there, @JT_bass. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please follow @Talahthas's tips and recommendations. 

Maria | Community Moderator, Fitbit


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‎07-26-2023 05:41

In response to MarreFitbit

‎07-26-2023 05:41

I’ve tried restarting and changing the clock face. Neither of those things worked. 

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