Versa 4 is tracking too many floors

[clairecee80]

Any ideas why this data is suddenly very inaccurate? Today I have earned a badge for climbing over 200 flights of stairs. On looking into it, I did the same walk today and yesterday. Yesterday the elevation measured was 14m, today it was 140m! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @clairecee80. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is tracking too many floors. I understand your concern, I will do my best to help you with this!

Please note that your Fitbit device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. For more information, see Why does my Fitbit device count extra floors? You can also find more information about tracking activity in this help article How does my Fitbit device calculate my daily activity?

Said that, here are some of the possible causes for this inaccuracy:

• The Versa 4 may track floors while driving (as you mentioned in your post), on an elevator or in an escalator.
• Due to the Versa 4 is a wristband device, it may track floors while opening doors, from a weather change, or from a gust of wind.

[clairecee80]

After chatting online I've been told there's an issue with tracking flights of stairs and they are working to resolve it. 

[MarreFitbit]

@clairecee80 Thanks for letting me know that you've been in touch with our Support Team and sharing the resolution to your issue. 

We hope to get you back on track soon!