Versa 4 is tracking too many floors

[trecile]

In the past few days my Versa 4 has started logging way more stairs than is accurate. It's always been pretty accurate in this regard until recently. It's even logging stairs while I sleep!

I already did a factory reset. Any other ideas?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @trecile. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is tracking too many floors. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here and they are still assisting you. Please stay tuned to your inbox, someone will be in contact with you shortly. 

Thanks in advance! 

[trecile]

Yes, I did talk to someone from the Support Team who requested that I send a photo of my watch screen with the number of flights of stairs. Though, I don't understand how that helps.

What I want to do is make a warranty claim and receive a Versa 4 that does not have this problem. 

I upgraded from a Fitbit Charge 4 because the newer Charge models don't count floors,  and now I have a Versa 4 that counts floors inaccurately!

[trecile]

When I called on February 3rd I was told that I would hear back about my case within 48 hours. I did not. So I called Fitbit support again, and was told that my case has been escalated, but that I can't talk to that team.

How long does it take for Fitbit to make a decision?

[mr23093]

My Versa has been tracking too many floors for months.  I live in a one story house so the stairs are limited to 3 on one side of the house and 7 on the other. 

[Moddys]

Hi there .. i am having the same issue and its frustrating, did you get any response please ? I am already on my third Fitbit and i wont be purchasing another one.. --------

Moderator edit - Word choice