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Versa 4 is tracking too many steps while sleeping

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‎12-25-2022 01:25 - last edited on ‎12-26-2022 16:25 by Fitbit Moderator

‎12-25-2022 01:25 - last edited on ‎12-26-2022 16:25 by Fitbit Moderator

Woke up this morning and my Versa 4 had recorded 13,000 steps.

Previously I have woken up to similar counts.

 

It's set to my non-dominant wrist, the sensor is clean, the band is snug.

 

What can I do?

 

 

Moderator Edit: Clarified subject

 

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1 BEST ANSWER

Accepted Solutions

‎12-26-2022 16:27 - edited ‎06-17-2023 04:52

In response to Talahthas

‎12-26-2022 16:27 - edited ‎06-17-2023 04:52

Hi there, @Bug-. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Talahthas Thank you so much for your help. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

In order to negate the steps tracked while you were sleeping, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎12-25-2022 06:45

‎12-25-2022 06:45

@Bug- Welcome to the Fitbit community!

Sad to hear that your Versa 4 isn't working as expected. I'd suggest restarting it. To do so, press the side button of your Versa 4. Keep it pressed for 10 seconds or until you see the Fitbit logo on your device's display. Then please check whether or not step counting while sleeping is correct afterwards.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎12-26-2022 16:27 - edited ‎06-17-2023 04:52

In response to Talahthas

‎12-26-2022 16:27 - edited ‎06-17-2023 04:52

Hi there, @Bug-. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Talahthas Thank you so much for your help. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

In order to negate the steps tracked while you were sleeping, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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