help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2023 14:48 - last edited on ‎04-18-2023 04:23 by Fitbit Moderator

‎04-17-2023 14:48 - last edited on ‎04-18-2023 04:23 by Fitbit Moderator

I’ve just got a new Versa 4, I ensured it was fully charged and it has connected successfully to my phone however the touch screen on the watch is not working. It is either unresponsive or the screen goes off as soon as I touch it.

please help 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎04-17-2023 20:04

‎04-17-2023 20:04

 Hi @HannahC43 - it could be faulty, but try restarting it by holding the button for 10 seconds till it vibrates and the logo appears and wait for the watch to start.

Author | ch, passion for improvement.

Best Answer

‎04-18-2023 03:11 - last edited on ‎07-24-2024 16:27 by Fitbit Moderator

‎04-18-2023 03:11 - last edited on ‎07-24-2024 16:27 by Fitbit Moderator

Welcome to the Fitbit community, @HannahC43!

Sad to hear that you're having issues with your Versa 4. If you've tried what @Guy_  mentioned without success, I'd like to add that it sometimes is necessary to repeat this process a few times.

As a last resort I'd suggest contacting Fitbit support to get further assistance as your device might be defective:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer