help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 isn't charging properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-12-2023 13:41 - last edited on ‎06-12-2023 18:22 by Fitbit Moderator

‎06-12-2023 13:41 - last edited on ‎06-12-2023 18:22 by Fitbit Moderator

my versa is not charging properly 

It's taking 7 hours to charge keep buzzing on and off the time is gone out of sync

 

Moderator edit: updated subject for clarity and format. 

Best Answer
0 Votes
2 REPLIES 2

‎06-12-2023 20:02 - edited ‎06-12-2023 20:04

‎06-12-2023 20:02 - edited ‎06-12-2023 20:04

Hi @Blessedlady31 - try restarting the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Check the terminals are clean and try a different power source.

Also check the syncing which sets the time correctly, see Why won't my Fitbit device sync?

You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for more specific information.

If the watch is faulty it can be replaced under warranty.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎06-20-2023 15:48

In response to Guy_

‎06-20-2023 15:48

Hi @Blessedlady31.  A warm welcome to the forums.

Thanks for sharing the details regarding your Versa 4.

Please, let us know if you are still experiencing the inconvenience with charging your device.

Here are the tips in order to identify a reason why your device  is not able to sync. 

Best Answer
0 Votes