help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 keeps acting odd

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-24-2023 00:06 - last edited on ‎06-24-2023 04:29 by Fitbit Moderator

‎06-24-2023 00:06 - last edited on ‎06-24-2023 04:29 by Fitbit Moderator

Hi, 

Just got a versa 4 and it keeps going to sleep and blanking the screen occasionally when I'm scrolling. 

I then have to press the side button to wake it up but it happens quite regularly. 

I've factory reset 4 times and let it run down the battery and then fully charge it but it keeps happening. 

Anyone got any ideas as to what might be going on? 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-24-2023 04:34

‎06-24-2023 04:34

Hi there, @Phillcool. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 4 before reaching out. 

As per the description of your post, it seems like your Versa 4's behavior is as expected. Is your Versa 4 screen wake on Auto or Manual? Keep in mind that if you want your Versa 4 screen to stay on all the time, you can enable Always-On Display. For more information about these three options, please see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎06-24-2023 04:34

‎06-24-2023 04:34

Hi there, @Phillcool. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 4 before reaching out. 

As per the description of your post, it seems like your Versa 4's behavior is as expected. Is your Versa 4 screen wake on Auto or Manual? Keep in mind that if you want your Versa 4 screen to stay on all the time, you can enable Always-On Display. For more information about these three options, please see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes