Versa 4 won't sync

[Lindajs1223]

My Versa 4 has not  been  tracking since  6/19/23


Moderator Edit: Clarified subject

[Guy_]

Hi @Lindajs1223 - depending on where you are looking their can be several remedies.

If you have tried to sync with the Fitbit App see Why won't my Fitbit device sync?.

Or if on the watch try changing the clock face or a good old fashioned restart, hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

If it is something else post more details.

[MarreFitbit · Accepted solution]

Hi there, @Lindajs1223. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

In addition to the tips and recommendations provided by @Guy_, I'd like to know if by any chance you're also using another Fitbit device along with your Versa 4? If so, please note you can't connect multiple devices that use an app gallery to one account. For Fitbit Charge series, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch, only connect one of these devices to your account at a time. For more information, see Can I use more than one Fitbit device with the same account?

If the steps provided in the help article (shared by Guy_) don't work, please try the following:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Nevertheless, I've seen you contacted our Support Team after posting here but your chat got disconnected. If you still need help after the troubleshooting steps above, please feel free to contact our team back for further assistance.