06-24-2023
00:06
- last edited on
06-24-2023
04:29
by
MarreFitbit
06-24-2023
00:06
- last edited on
06-24-2023
04:29
by
MarreFitbit
Hi,
Just got a versa 4 and it keeps going to sleep and blanking the screen occasionally when I'm scrolling.
I then have to press the side button to wake it up but it happens quite regularly.
I've factory reset 4 times and let it run down the battery and then fully charge it but it keeps happening.
Anyone got any ideas as to what might be going on?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
06-24-2023 04:34
06-24-2023 04:34
Hi there, @Phillcool. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 4 before reaching out.
As per the description of your post, it seems like your Versa 4's behavior is as expected. Is your Versa 4 screen wake on Auto or Manual? Keep in mind that if you want your Versa 4 screen to stay on all the time, you can enable Always-On Display. For more information about these three options, please see How do I navigate my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-24-2023 04:34
06-24-2023 04:34
Hi there, @Phillcool. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 4 before reaching out.
As per the description of your post, it seems like your Versa 4's behavior is as expected. Is your Versa 4 screen wake on Auto or Manual? Keep in mind that if you want your Versa 4 screen to stay on all the time, you can enable Always-On Display. For more information about these three options, please see How do I navigate my Fitbit device?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...