Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 keeps acting odd

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

Hi, 

Just got a versa 4 and it keeps going to sleep and blanking the screen occasionally when I'm scrolling. 

I then have to press the side button to wake it up but it happens quite regularly. 

I've factory reset 4 times and let it run down the battery and then fully charge it but it keeps happening. 

Anyone got any ideas as to what might be going on? 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Hi there, @Phillcool. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 4 before reaching out. 

As per the description of your post, it seems like your Versa 4's behavior is as expected. Is your Versa 4 screen wake on Auto or Manual? Keep in mind that if you want your Versa 4 screen to stay on all the time, you can enable Always-On Display. For more information about these three options, please see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

Hi there, @Phillcool. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 4 before reaching out. 

As per the description of your post, it seems like your Versa 4's behavior is as expected. Is your Versa 4 screen wake on Auto or Manual? Keep in mind that if you want your Versa 4 screen to stay on all the time, you can enable Always-On Display. For more information about these three options, please see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes