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Versa 4 keeps buzzing for no reason

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‎03-07-2023 03:47 - last edited on ‎03-07-2023 12:02 by Fitbit Moderator

‎03-07-2023 03:47 - last edited on ‎03-07-2023 12:02 by Fitbit Moderator

As of this AM my fiancées Versa 4 appears to be malfunctioning terribly. It’s not even a month old and it’s definitely defective. It kept buzzing for no reason, so she tried a factory reset this AM. It worked for maybe 5 minutes, said it was 60 percent. Then it shot to 0. Now the left button doesn’t work. Brand new, mint condition.

The irony being I’ve been using her now 2 year old versa 2 for the last 4 months and this thing still has basically no issues.

Anyone have any issues with the Versa 4 / have any advice on how to resolve this?

 

 

Moderator Edit: Clarified subject

Tweakbox Appvalley
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‎03-07-2023 10:03

‎03-07-2023 10:03

Hi @kashubhaj - if you factory reset without installing the latest firmware there was an issue with the battery level showing 0% after a restart. What's changed in the latest Fitbit device update?  to check your firmware version.

 

Try a watch restart How do I restart my Fitbit device? 

 

If it still is not working you can get it replaced under warranty.

 

You can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support, for further verification of a fault.

Author | ch, passion for improvement.

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