Versa 4 keeps resetting back to zero

[Tigermomma1942]

It started with the watch face not responding to touch. Restarting or “rebooting” the watch seemed to fix that. But 2 days later, the watch keeps resetting the step count to zero. However the Fitbit app still shows all of the correct activity.

i have restarted my phone and checked to make sure the app itself and iPhone are both updated to current. Very frustrated with Fitbit lately and thus is my 5th Fitbit upgraded watch!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Tigermomma1942. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 keeps resetting back to zero. I understand your concern and how you must be feeling, I will do my best to help you with this!

Since the issue seems to be with the Versa 4 itself and not with the Fitbit app, I'd recommend trying the following steps:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the issue persists, please try setting up your Versa 4 as a new device. For more information, see How do I set up my Fitbit device?