Versa 4 keeps showing below zones during exercise

[karolinaxooox]

I got my fitbit app updated on July 6th. 

My issues are :

On my watch, the time will be pm instead of am (vice-versa) when I do any exercise even though I'm in the automatic time zone recognition.

Also, since the 9th or 10th, when I look at time in hr zones, it's showing me below zones for the entirety of my exercise time when I know it should be more in either cardio or fat burn zones. Please fix this. I'm an active person and I'd like to see proper active zones.

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I want to add that since the update, steps are calculated when I do some spinning. Is there a way to stop tracking steps on some exercises?

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Hi there, @karolinaxooox.

I've moved your post to a different thread since these issues aren't related to the firmware update. Before anything else, let me share the issue with the time shown incorrectly when using the Exercise app has been reported to our team and they're currently working to get this resolved.

Regarding your other question, have you tried adjusting the heart rate zones on the Fitbit app? As you may know, your device personalizes your heart-rate zones based on your heart rate reserve; however, you can manually adjust them with the readings that work for you. You'll find complete instructions in here.

Lastly, may I know if you're using the Exercise app to track spinning? I'm asking this as that would be the best way to let your device know what type of activity you're recording and prevent you from receiving steps. To learn more about this app, see this help article.

[Triletics]

@karolinaxooox check your HR. It's probably not hitting your zones during exercise and that's why you see no time in other zones. Versa 4 isn't best when it comes to HR accuracy during exercise.

As for steps, you can't do anything. All Fitbits detect steps from wrist motion regardless the activity. You will get false steps when cycling,  swimming, etc. This is how those watches are designed.

[LizzyFitbit]

Hi there, @Triletics.

Thanks for stopping by to share your knowledge and experience. I'm sure your post will help many members with similar concerns.

By the way, let me invite you to visit our Health & Wellness board. In there you can meet new people and find inspiring stories to reach, as well as maintain your goals. Have an awesome rest of your day!