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Versa 4 keeps showing the Fitbit logo

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‎01-10-2023 07:11 - last edited on ‎01-10-2023 08:01 by Fitbit Moderator

‎01-10-2023 07:11 - last edited on ‎01-10-2023 08:01 by Fitbit Moderator

So I just got my versa 4 yesterday and it's not syncing to my phone until I completely reset it and only does it then but never syncs after that. Then the logo pops up on my versa 4 almost every 1-3 mins. Even more so when I just open my fitbit app. Is this normal? Is this "syncing the device" should I just replace it or get rid of it completely?

 

 

Moderator Edit: Clarified subject

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‎01-10-2023 08:16 - edited ‎06-17-2023 04:56

‎01-10-2023 08:16 - edited ‎06-17-2023 04:56

Hi there, @Ari3s. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

In addition to the steps you've done so far, please try the following in the order listed:

  • Check if your Versa 4 is showing on your phone's Bluetooth settings and Fitbit app. If so, please unpair it. 
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your new Versa 4 again.
  • If there is no connection, restart your Versa 4.

If the issue persists, see Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-10-2023 08:16 - edited ‎06-17-2023 04:56

‎01-10-2023 08:16 - edited ‎06-17-2023 04:56

Hi there, @Ari3s. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

In addition to the steps you've done so far, please try the following in the order listed:

  • Check if your Versa 4 is showing on your phone's Bluetooth settings and Fitbit app. If so, please unpair it. 
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your new Versa 4 again.
  • If there is no connection, restart your Versa 4.

If the issue persists, see Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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