Versa 4 keeps turning off

[LorriEfb]

For the past couple of weeks my versa 4 has been turning off and the only way to restart it is to connect it to the charger. When it restarts it still has plenty of battery (often 90% or more) and sometimes this will jump to higher than it had said before it shut down.

I’ve tried restarting, changing the clock face, disconnecting from my phone and a factory reset. It’s just over 2 years old so it’s not under warranty anymore. Has anyone had a similar problem and managed to find a solution?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LorriEfb. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not working properly, I understand your concern.

Since all the steps you tried didn't work, you have a Versa 4 and report it keeps turning off, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[LorriEfb]

Thank you. I replied yesterday.

[Swaffy]

Hi, I've been having this exact same problem with my versa 4 watch. 

Have you managed to get it sorted? It is so frustrating!

Would be great to hear what you have done. 

[LorriEfb]

Sadly not - still having the same problem and searching for a solution. I’ll come back and update if I manage to find a fix.

[LorriEfb]

I completed on the 18th but haven't heard anything further. How long does this usually take please?

[JLD1234]

I am having the same problem. @MarreFitbit  Please can you assist?