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Versa 4 no longer syncing my exercises

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‎09-30-2024 09:32 - last edited on ‎10-01-2024 06:58 by Fitbit Moderator

‎09-30-2024 09:32 - last edited on ‎10-01-2024 06:58 by Fitbit Moderator

All of my logged activities/workouts from 9/6- 9/19 have disappeared.  Is there anyway to retrieve them?  I just started running again and wanted to be able to compare them.  

Moderator Edit: Clarified subject

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‎10-01-2024 06:59

‎10-01-2024 06:59

Hi there, @Najeerah. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I understand your concern, we're here to help you! 

Please note that we were having issues with the workouts missing from the Fitbit app. However, I'd like to share with you that this issue has been fixed.

If you're still having issues, please try to force quit the app and turn your phone off and on again. 

Maria | Community Moderator, Fitbit


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‎10-03-2024 05:57

In response to MarreFitbit

‎10-03-2024 05:57

I just tried that but they're still missing.  I tried to manually enter them on Tuesday and the original activities popped back up, but the next day they were all gone including the manual entries.  

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