Versa 4 - no notifications

[mcr72]

I bought a Verse 4 yesterday and everything was working. Today my calls now text are coming through.  

they are not coming through.*

Moderator edit - updated subject for clarity &they are not coming through.

[Guy_ · Accepted solution]

Hi @mcr72 - just in case pull down on the watch face to get to Quick Settings and turn off all the icons, that should allow notifications and then sync with the phone.

[mcr72]

I'm not seeing this

[DavidFitbit]

Hi @Guy_ and welcome @mcr72 to the Fitbit Community! It's great to have you here!

As @Guy_ said, from the clock face swipe down to check quick settings as shown below 

The first two icons are Do Not Disturb and Sleep Mode. When the do not disturb setting is on notifications are muted. When the sleep mode setting is on notifications are muted.

[mcr72]

Ok. I see this and my Fitbit looks exactly like the picture. What now?

I've got it. Thank you for your help

Moderator edit: merged reply

[J.hernandez]

I’ve done this and I still don’t get my notifications.

[DavidFitbit]

Hi @J.hernandez, thank you for your response.

I'm glad to help you with your notifications.

Just to make sure, have you already set notifications by folowing the instructions in our help article How do I get notifications from my phone on my Fitbit device? > How do I set up notifications? ?

If yes, then take a look at the tips suggested in the section "Why are notifications delayed or missing?" contained in the same help article.

[GD1995]

My Versa 4 has won't sync since yesterday too.  I have deleted the app and reinstalled it without luck.  Versa 4 had issues with syncing in 2023 and I starting to believe it's going to need another update to fix it.  Hopefully it don't take as long this time to get the fix and it did then.  It may force me to switch brands.