help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 not receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2025 14:43 - last edited on ‎02-13-2025 16:14 by Fitbit Moderator

‎02-13-2025 14:43 - last edited on ‎02-13-2025 16:14 by Fitbit Moderator

I've tried everything suggested and it still won't work.

I keep getting this although turned my phone off and on lots of times... 

Got the honor 200, anyone got any advice? 

 

Moderator edit: clarified subject.

1000029469.jpg

 

Best Answer
0 Votes
1 REPLY 1

‎02-13-2025 16:12 - edited ‎02-13-2025 16:18

‎02-13-2025 16:12 - edited ‎02-13-2025 16:18

Welcome to the community forums @Jemma1983. 

Thank you for providing the details regarding this difficulty that you are experiencing with your Versa 4, the picture and for the steps performed to fix it. 

Please make sure that you have the latest version of the Fitbit app installed. 

In addition, take in consideration the following points listed below:

  • Your phone must be within 30 feet of your Fitbit device to receive notifications.
  • You won’t see text notifications if you have the conversation open on your phone. Your Fitbit device shows new, unread texts.
  • You won’t see notifications if you turned on settings such as focus, do not disturb, quiet hours, or driving mode on your phone. See How do I navigate my Fitbit device?
  • Check if notifications are turned off on your device. To turn them on, see How do I turn my Fitbit device’s notification setting on or off?

In order to see more complete information regarding why are your notifications delayed or missing, please take a look at the following help article.

Best Answer
0 Votes