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Versa 4 not recognizing heartbeat

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‎08-26-2023 05:21 - last edited on ‎08-26-2023 11:38 by Fitbit Moderator

‎08-26-2023 05:21 - last edited on ‎08-26-2023 11:38 by Fitbit Moderator

Versa 4 is not recognising heartbeat for me to aquire points for my vitality health why is this? I had no problem with Versa3 

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎08-26-2023 11:36

‎08-26-2023 11:36

Welcome to the community @Amy2004.

Thank you for sharing the inquiry regarding your Versa 4.

I recommend that you try restarting the device.

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading.

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‎08-27-2023 04:32

In response to ManuFitbit

‎08-27-2023 04:32

Same issue with mine. Been a fitbit user for years but the versa 4 is awful. 

Never had heart beat issues with my Sense. 

Sending back

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