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Versa 4 not recording HR and sleep correctly

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‎09-09-2025 06:10 - last edited on ‎09-09-2025 19:00 by Fitbit Moderator

‎09-09-2025 06:10 - last edited on ‎09-09-2025 19:00 by Fitbit Moderator

I want to return the device under the warranty as I've tried every trouble shooting option and it's still not working. Struggling to get through to customer service or file a warranty claim online. This was purchased on 20th July 2025 and has not worked correctly since. 

How do I send this back via the warranty? I get sent around in circles on the help pages and there is no clear answer anywhere.

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎09-09-2025 07:01

‎09-09-2025 07:01

Hi @Jacha123.  Please use this page to start your warranty claim.   In the Step 2 section, tap directly on the Next step button to get the Contact options.  It might ask for your device serial number.  The serial number is on the box.  If you threw it away, you can find it by following the steps I shared in this post.  You will be tapping on your Versa 4 tile. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-09-2025 18:48

In response to LZeeW

‎09-09-2025 18:48

Welcome to the community forums @Jacha123.

Thank you for providing the information regarding the difficulty with your Versa 4. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Thanks for the help provided @LZeeW. 

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