Versa 4 not saving walks.

[Sad-walker]

I've done two longish walks over Christmas that my Versa 4 has recorded, I've then stopped it at the end. I can see the summary of stats but when I sync, the walks do not show on the app. A bit frustrating. 

Moderator edit: updated subject for clarity

[HorareyFitbit]

Hi @Sad-walker , welcome to the Community, I wish you a happy new year!

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
For help with your Fitbit device and services, see support.google.com/fitbit.

[Sad-walker]

Just got back from holiday and out of 6 walks my Versa 4 synced 2 correctly, 3 incorrectly and didn't even sync the details for 1 of them. It seems if you walk any further than five miles it doesn't transfer the data from the watch to the app. Have since done two runs and the details have synced perfectly. Still feeling a bit fed up that my walks are not saving correctly. 

[HorareyFitbit]

Hi again @Sad-walker!

Thank you for your information that helps me to know in a better way how I can assist you, as a following way I recommend you to check if you have currently the latest version of the app available, for more information you can read the article: ¨How do I use the Fitbit app?¨ in the section ¨How do I update the Fitbit app?¨.

[Sad-walker]

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I have App version 4.6.  There are no updates to take.