Versa 4 not stay on unless connected to charger

[Loobyloo123]

New versa 4 will not stay on unless connected to charger! Time is 6 hours behind.  It says it syncs to the fitbit app .  After holding the power on button for a long press it starts and boots up to home screen but after a short time it shuts down and needs a long press to restart. Can you please let me know what I am doing wrong or is the device faulty. Thanks

Moderator edit: clarified subject.

[ManuFitbit · Accepted solution]

Welcome to the forums @Loobyloo123. 

Thank you for sharing the information regarding this situation that you are experiencing with Versa 4 and for the attempts to fix it on your own.

Please, make sure to follow all the troubleshooting steps listed in this help article:

Why isn't my Fitbit device's battery charging?

[Loobyloo123]

Hello 

Not sure why you have sent link to why my my fitbit is not charging ? My fitbit is 100% charged and after being turned on it shuts down after a short time . It then needs for the button to pressed again to reboot . 

It would appear there is a fault with the device as it is brand new 

Thanks 

[Loobyloo123]

Not sure why you have replied with this link to why my fitbit is not
charging.

I don't have a problem with it not charging it is 100 % charged .

As I stated it shuts down after a short time when not connected to battery
. It allows me to change the settings and and use touch screen when
connected to the charger and when disconnected it also let's me change
settings and use touch screen but it then shuts down and needs to be
rebooted .

Please read this and understand

Thanks

[Loobyloo123]

If the answer was in the Internet already then I would have found it !  It's not doing anything that it should be so i can only assume it's faulty and we have wasted hours on trying to get it working properly 😞  😞   I was wondering if there's a known fault as its just doing the same thing every time.  Done a new install and replaced and it's just the same but as there's no clear instruction booklet we are left trying to troubleshoot by searching 😞   Not a good experience 😢