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Versa 4 not syncing while trying to migrate to Google

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‎02-07-2026 15:14 - last edited on ‎02-07-2026 19:16 by Fitbit Moderator

‎02-07-2026 15:14 - last edited on ‎02-07-2026 19:16 by Fitbit Moderator

I was alerted that I had to switch to a Google account on Fitbit app which I did and now the versa four is not syncing. I also noticed that my account may be under a kids account. Not sure how to fix this. 

 

Moderator edit: clarified subject.

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‎02-07-2026 19:15 - edited ‎02-07-2026 19:16

‎02-07-2026 19:15 - edited ‎02-07-2026 19:16

Hi @Moncsicsi. A warm welcome to the forums. 

Thank you for providing the details regarding your Versa 4. I'm going to try to help you. 

Before considering other options, make sure that you are using the latest version of the Fitbit app. 

If you see a gear icon in the upper right of your Fitbit app, then you have a Fitbit account.  If you see your Google profile picture or initials in the upper right, then you have a Google account.

Let's try to sync the device with the Fitbit app and solve the syncing issues: Why won't my Fitbit device sync?

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‎02-07-2026 20:24

In response to ManuFitbit

‎02-07-2026 20:24

Thank you appreciate your time

 this is the the picture 

IMG_2912.png

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‎02-13-2026 19:42

In response to Moncsicsi

‎02-13-2026 19:42

Hi @Moncsicsi Thanks for the photo. Sorry for the late reply.

It appears that the transfer to Google has not been completed on your account, as I can see in the photo.

In case that you wanted to perform the migration to Google take a look at the points listed in this help article: 

How to move your Fitbit Account to a Google Account

In addition, have you solved the syncing issue yet?

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