Versa 4 not syncing

[tomcairns88]

I have a Versa 4 connected to my iPhone…

Since yesterday, the app is not syncing to the device. I leave it but it never gets past halfway (loading bar). If I click on the device icon, it flicks between ‘looking’ and ‘connecting,’ but nothing happens.

The device has over 80% battery..

I have performed the usual steps (Bluetooth settings, reboots, delete & reinstall app), but it still won’t sync!

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @tomcairns88! It’s nice to see you around!   

I'm sorry to hear that your Versa 4 is not syncing. Thank you for letting me know the steps you already tried. 

Please check the requirements below on your mobile phone and watch, as they are essential for synchronization:

• 1- Your iPhone has the latest version of the Fitbit application installed.
• 2-Your iPhone has a data connection or Wi-Fi connection.
• 3- Your iPhone software is up to date.
• 4- The Bluetooth of your iPhone is activated.
• 5- Your iPhone is not receiving other Bluetooth signals. (speakers, headphones)
• 6- If you use more than one device to synchronize, make sure that only the one you want to synchronize is nearby.
• 7- You do not have available updates.
• 8- The Fitbit application is authorized to run in the background on your phone.
• 9- Battery saving mode is disabled on your mobile.

Once the above is verified, please follow the steps below. I understand that you may have already tried some of them; however, it is important to do them in the order below:

• 1- Force close the Fitbit app.
• 2- Go to Settings of your mobile> Bluetooth, deactivate Bluetooth, wait 10 seconds and activate it again.
• 3- Try to sync.
• 4- Restart your iPhone. (Turn it off and on again)
• 5- Restart your Fitbit How do I restart my Fitbit device?
• 6- Try syncing again. 

[tomcairns88]

I restarted my device again and that has now paired back up with my phone.

It’s annoying as I’ve had more issues in 2 months with my Versa 4 than in ~ 6 years with different Inspires…

[MaCrisGBFitbit]

Hello @tomcairns88! Thank you for your reply. 

I'm sorry for the inconvenience this causes you and I understand your feelings about it.

Since the steps provided doesn’t solved the issue please try the following: 

1. Open your app on another phone.
2. Try to sync. 

If your watch doesn’t sync please set up as new: 

1. Open the Fitbit app.
2. Tap the account icon in the top left corner.
3. Choose “Add more devices.”
4. Select the picture of your Versa 4.
5. A message will appear that says “replace your Versa 4,” tap OK.
6. Follow the on-screen instructions to continue. 

[tomcairns88]

I said it did sort the issue 

[MaCrisGBFitbit]

Hi @tomcairns88 ! Thank you for your reply. 

I am happy to know that the problem has been resolved. 

Let me invite you to our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.