Versa 4 not syncing

[NatalyC]

Hello.

My Versa4 stop syncing with my Galaxy A13 phone. Removed App and reinstall it.  Even did a factuary reset on my watch (saw it on Youtube) and nothing is working.  Now I have a watch telling me to link with my phone and my phone not able to synch.  Any Ideas on what to do?  Chat for 2hr with Google and they told me that they would be working on it but not sure when and where I should look for any update.  Now I have an intellignet watch not even intelligent enought to show me the time.. Any advise would be appreciate. 

Moderator Edit: Clarified subject

[JADJA]

Hi, yes having the same issue although did not move to Google, still with fitbit, time on versa 4 still working but won't sync with phone and phone just makes up how many steps I've done, so fed up with it, about time they fixed the app

[GrahamWharton]

v4.28.3 released yesterday has fixed the sync issue for me. 😁

Versa 4 now working with Galaxy A10.

[JADJA]

Thank you Graham,  have updated mine  and now syncing,  whoopee xx

[JADJA]

Hi Graham,  have just updated  and my versa 4 now syncing  thank uou for info x

[FatimaFitbit]

Hello everyone!

Thank you all so much for updating us on this situation. Our team has been looking for a solution and has recently launched a new version of the Fitbit app. Some users have reported that with this new version of the app they're able to sync their devices again. 

Please try to update your Fitbit app to the 4.28.3 version. If it doesn't work, please restart your phone and try the steps of set up as new device again:

1. Update the Fitbit App to 4.28.3
2. Open the Fitbit app. On the Today tab, tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers/SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings), and "Forget" any Fitbit Trackers/SmartWatches if any are shown.
5. Restart your phone.
6. Open the Fitbit app and re-add the Tracker/SmartWatch (via the Devices icon, top left). How do I set up my Fitbit device? 
7. From the Fitbit app, Today tab, Tap or Hold near to the top of the screen and then drag down to perform a manual sync. 

[M0mmaBear]

All well and good except my screen does not come on at all to get the 4
digit code. What do I do now?

[Fishman5]

Download the new app fix released 11/1
4.28.3
Delete old app, restart phone, upload new app from playstore

[M0mmaBear]

Did that and now it's saying to enter 4 digit code on screen, but the
screen is blank. Can I get it emailed to me?

[ranoliengirl71]

Thank you will try for my sons fitbit

Sent from Outlook for Android<>

[LSFv4]

Finally! After following these instructions, my Fitbit is back to working after approximately 10 days without it. I hope the issues are completely addressed and there are no further issues. Thank you for this post, FatimaFitbit. It has been a frustrating time waiting for a solution to this exasperating problem. I hope Google will do better from here on.