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Versa 4 not tracking HR during exercise

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New versa 4 purchased and having same issues as previous versa 2. During high-intensity exercises when my HR is up and I’m panting from excessive cardio, the HR monitor shows as — or below my resting HR. 
Previously I was told to make sure the band is on properly, wipe off the sweat, restart the Fitbit, etc. tried all those things. During one 40min exercise having to take off and wipe down my Fitbit, switch wrists 5+ times. 

I’m not impressed that a FITNESS tracker cannot track through sweat. Anyone else having this issue and have an actual resolution?  

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