Versa 4 not tracking calories correctly

[Ashleigham]

I was on the stairmaster this morning, heart rate is at peak and my calories were going up 1 calorie per minute! My weight and height definitely correct on app. Also as I’m holding onto the bars so it’s not tracking the steps. 

any idea why this would be happening?

[Slickchicfallen]

Dealing with a similar situation where my heart rate is definitely up but it’s barely registering on the fitbit so my calories are way off. 

[Veronica092]

I also have problemen with my Versa 4 tracking calories. It tracking too much even when I'm not active