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Versa 4 won't keep the clock face I select

ANSWERED

‎05-04-2025 19:12 - last edited on ‎05-05-2025 05:19 by Fitbit Moderator

‎05-04-2025 19:12 - last edited on ‎05-05-2025 05:19 by Fitbit Moderator

I selected a favorite watch face. It gets installed and in a couple of days it changes by itself to another style. Some selected ones has disappeared forever. Others have to be selected over and over again. 


Moderator Edit: Clarified subject

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‎05-05-2025 08:39

‎05-05-2025 08:39

Hi there, @cjanos23. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not showing your clock faces properly. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please restart your Fitbit device as suggested here How do I restart my Fitbit device? After the restart, please try to change your clock face once again. Make sure you're selecting compatible clock faces with your Versa 4.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-05-2025 08:39

‎05-05-2025 08:39

Hi there, @cjanos23. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not showing your clock faces properly. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please restart your Fitbit device as suggested here How do I restart my Fitbit device? After the restart, please try to change your clock face once again. Make sure you're selecting compatible clock faces with your Versa 4.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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