Versa 4 not tracking my sleep correctly

[8YL57P]

My sleep score is crazy but.  After a good nights sleep 9hrs - the reading on my Android phone is 2/3hrs. Then it reads - wear your Fitbit device to bed for..  My Versa4 is worn in bed all night every night,specifically to monitor sleep etc. Despite my setting bedtime for 11pm it is altered to bedtime 2:15am awake time 4:15am ( example ) Please can I have a reply to this. After five years with Fitbit this is a first for this type. I'm becoming very frustrated with how it's failing.

[EstuardoFitbit]

Hello @8YL57P, nice to see you again!

I am sorry to hear that your Versa 4 is not tracking your sleep as expected. Let's fix your sleep score! 

There could be multiple reasons why its not tracking a full nights sleep even if you were in bed.

First, I would highly recommend you check this article out: Wear and Care on this article you can see some tips on making sure you are wearing the device snugly on your wrist to make sure its tracking your stats correctly. 

You can also follow the steps described here. Here you can find the steps to change your sleep sensitivity. 

[8YL57P · Accepted solution]

• Thank you for your reply regarding the problem with the sleep score. I changed my sleep settings. At the moment it appears ok. A little too early to tell.
• I do understand the importance to have the watch sitting correctly.
• This particular problem was recent.
• I appreciate your reply.

Regards

Runner 8YL57P