Versa 4 not tracking sleep and not syncing

[Gigi_766]

Hi, im using a versa 4, for a month now. Just recently I started to leave it on when I sleep, to see how much sleep I'm getting. I tried it, and I liked its breakdown of my sleep, but for the past 2 days of using it. its not tracking my sleep, and my watch stopped syncing to my phone, my phone just says synced 1 day ago. the watch is fully charged, app and watch full updated I tried everything on this forum. I turned off and turned Bluetooth back on, I tried munuely syncing but doesn't work. not sure if the watch not syncing related to my watch not tracking my sleep anymore. Any help will be appreciated.

Moderator edit: clarified subject.

[ManuFitbit · Accepted solution]

Good to see you around @Gigi_766. 

Thank you for taking the time to share all these details regarding your Versa 4 and the attempts in order to fix it on your own. 

As you mentioned, if there are difficulties with syncing, therefore the device will not record sleep details in the Fitbit app.

I'm not sure if you managed to get the device sync. If so, and if you are not getting sleep data after syncing, I'd suggest you following these steps:

Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

The Versa 4 may need some days to collect some information (particularly regarding to heart rate) and provide sleep score, sleep stages and other data. Make sure that you've also tried the restart procedure described here and check if you continue to experience the same problem.In case the problem is related to the Fitbit app, please try the following as well: 

• Log out from the app.
• Clear Cache and Cookies for the Fitbit app in your phone's settings.
• Restart your phone.
• Log back in to check if you're able to see your data properly.

[Gigi_766]

Okay thanks for this @ManuFitbit , this worked ty