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Versa 4 not tracking sleep data correctly

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‎01-13-2024 10:34 - last edited on ‎01-18-2024 09:53 by Fitbit Moderator

‎01-13-2024 10:34 - last edited on ‎01-18-2024 09:53 by Fitbit Moderator

The sleep app has become unstable for my year old versus 4. Recording sleep data is unreliable. Seems to coincide with latest rev of gui. Cancelled my subscription.

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2 REPLIES 2

‎01-18-2024 09:53

‎01-18-2024 09:53

Hi, welcome to the Fitbit Community forums, @taneyfly44.

Thank you for sharing all these details about the inconvenience you've been having with your Versa 4 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

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‎01-19-2024 10:00

In response to EstuardoFitbit

‎01-19-2024 10:00

You’ve been misinformed.

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