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Versa 4 not tracking sleep or active hours

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‎09-19-2023 07:24 - last edited on ‎09-19-2023 14:58 by Fitbit Moderator

‎09-19-2023 07:24 - last edited on ‎09-19-2023 14:58 by Fitbit Moderator

My versa 4 stopped tracking my sleep properly and the active hours last week. I have tried resyncing a few times and have restarted my versa but keep getting a blank for sleep and 'Time to get moving'. Anyone got any ideas?

 

 

 

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‎09-19-2023 15:29 - edited ‎09-19-2023 15:29

‎09-19-2023 15:29 - edited ‎09-19-2023 15:29

It's good to see you participating for the first time in the community @Harrietb88.

Thank you for sharing the details regarding your Versa 4 and thank you for trying to fix the issue by your own.

When your body is completely at rest and you haven’t moved for about an hour, your device should record that you’re asleep. Before considering other options, please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
  • If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
  • If your device’s battery is critically low.

If you haven't done so already, please follow the steps listed here below: 

  1. Complete a restart procedure following these steps. 2. Try adjusting the sleep sensitivity on the Fitbit app and check if you continue to have the same problem.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. In the meantime, for the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details. 

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‎09-19-2023 22:14

‎09-19-2023 22:14

Mine too! It stops syncing after about a day of being set up and connected to my account. Then I have to disconnect the device and set it up again. Even after all of that, it won’t track my sleep! Even tracking my heartbeat seems to be spotty. Active hours show up on the watch but never get synced to the app. 
The 💩 part is that no one at the help desk can actually fix any of it. They just tell me to do what I’ve already done and then give themselves a pat on the back as if they did the job I needed them to do.

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‎09-20-2023 12:27 - edited ‎09-20-2023 12:27

In response to Reesafish

‎09-20-2023 12:27 - edited ‎09-20-2023 12:27

Welcome to the forums @Reesafish.

Thank you for providing the feedback regarding this incovenience with your device. 

I've been informed that you already contacted the Customer Support team for further assistance with this. Please in this case, I'd ask you to keep in contact with Support, as they already have your information recorded. 

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