Versa 4 stuck on a red X

[gn008]

My fitbit versa 4 has suddenly stopped working and the screen won’t turn on even when I put it on the charger. I press and held the button and it flashed the logo and then a Red X. I also tried deleting the fitbit app and trying again. What do I do and how can I fix my watch?

Moderator Edit: Clarified subject

[Kepic]

This exact thing happened to me! I tried to charge it and factory reset it, but it gave one last big red X and now isn’t responding to anything- charging, resetting, turning on. It’s just… dead. 

[MarreFitbit]

Hi there, @Kepic @gn008. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still unresponsive. I understand your concern, I will do my best to help you with this!

Even when the screen seems to be dead, would you mind trying to sync? To do so, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please try a manual factory reset (@Kepic confirm if these were the steps you took to perform the factory reset): Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.