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Versa 4 not turning on

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‎02-23-2026 00:52 - last edited on ‎03-03-2026 07:57 by Fitbit Moderator

‎02-23-2026 00:52 - last edited on ‎03-03-2026 07:57 by Fitbit Moderator

Versa 3 stopped working after getting stuck on FitBit logo. No amount of hard resets (both hard reset methods) would spring it into life. So I bought the versa 4.

During the first charge on the new device I got a warning on screen saying the device was too hot. After allowing to cool off, the device would turn on. A few attempts of a soft reset didn't work and so after about 5 or 6 attempts at a hard reset I managed to get it to work.

After the next charge, same problem again and so I took it back to Argos and got a replacement Versa 4.

However, same thing again, after charging, it won't turn on. Soft reset results in nothing hard reset, nothing.

When I press and hold the button, I feel it buzz, but nothing displays on screen.

Are FitBit devices riddled with bad firmware or something? Seem to have nothing but troubles with them.

Moderator edit - updated subject for clarity

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‎03-03-2026 08:02

‎03-03-2026 08:02

Hi @Atimicsheep and welcome to the forums. 

I appreciate your message, and I'm sorry to hear that you are experiencing this situation regarding your Versa 4 not turning on. Thank you for all the troubleshooting steps you tried, and for the additional information provided. 

I was able to confirm that you already contacted support. My best suggestion is to keep in touch with them, since they have the proper tools in order to find your options. 

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