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Versa 4 not updating software on Android

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‎12-31-2023 11:52

‎12-31-2023 11:52

We gave 2 Versa 4 purchased from 2 different places.  One from Kohl's and one from Amazon and neither will update.  I have contacted support and they opened a case 2 days ago but still nothing.  Not sure what to do now.

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‎12-31-2023 20:16 - last edited on ‎09-03-2025 19:53 by Fitbit Moderator

‎12-31-2023 20:16 - last edited on ‎09-03-2025 19:53 by Fitbit Moderator

Same here and I am tired of reaching customer support from 1 month and still no update

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‎01-01-2024 07:16

‎01-01-2024 07:16

same here and every time I call for help, it automatically hang up.

 

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