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Versa 4 not working anymore

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‎05-01-2026 21:04 - last edited on ‎05-03-2026 06:11 by Fitbit Moderator

‎05-01-2026 21:04 - last edited on ‎05-03-2026 06:11 by Fitbit Moderator

I have tried everything abd 2nd time my Versa 4 stopped working, very frustrating. I bought a premium subscription and now I would like a refund since I can’t use it and paid $80 for the year. I’m not getting another Fitbit since they are unreliable, expensive and don’t last long!

Moderator Edit: Clarified subject

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‎05-03-2026 06:13 - edited ‎05-03-2026 06:14

‎05-03-2026 06:13 - edited ‎05-03-2026 06:14

Hi there, @Beccaangel. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not working properly. I understand your concern, I will do my best to help you with this!

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this.In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.

Thanks in advance. 

Maria | Community Moderator, Fitbit


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