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Versa 4 notifications not received

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‎03-01-2026 02:08 - last edited on ‎03-01-2026 09:15 by Fitbit Moderator

‎03-01-2026 02:08 - last edited on ‎03-01-2026 09:15 by Fitbit Moderator

After changing to my google account and my watch doing an update my watch has stopped receiving notifications only when someone calls me, No apps are listed under app notifications. I have tried everything what is says to do on the internet but nothing is working..

 

Moderator edit: updated subject for clarity

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‎03-01-2026 09:10 - edited ‎03-01-2026 09:11

‎03-01-2026 09:10 - edited ‎03-01-2026 09:11

Hello @Zoelou85!  It’s great to have you on board!

I'm sorry to hear that your Versa 4 is not receiving notifications. I appreciate all the steps you have tried before contacting us. 

Please confirm that all the requirements below are met on both your mobile device and the app:

  1. Are notifications enabled on your Versa 4? Swipe down from the top of the screen and tap the quick settings icon and Make sure Do Not Disturb and Sleep modes are turned off.
  2. Does your phone have Do Not Disturb disabled?
  3. Is your phone up to date? What is the Android/iOS version?
  4. Do you have your app allowed to run in the background?
  5. Please confirm that Power Saver is not enabled on your phone as this feature disables Bluetooth. Phone Settings / Battery / Power Saving Mode
  6. Make sure your phone receives notifications when it's locked. On your phone, tap Settings / Apps & Notifications / Notifications / Notifications on Lock Screen.
  7. To receive app notifications, make sure they're delivered to your phone. On your phone, tap Settings / Apps & Notifications / Notifications and look for Recently Sent.

Once you've verified the requirements, please take a look at the following article and try the troubleshooting steps. If you have an iPhone, you will find a section with tips to receive the notifications: How do I get notifications from my phone on my Fitbit device

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