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Versa 4 partially syncing data

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‎01-28-2024 13:02 - last edited on ‎01-29-2024 04:59 by Fitbit Moderator

‎01-28-2024 13:02 - last edited on ‎01-29-2024 04:59 by Fitbit Moderator

I attempted to sync my data after midnight yesterday and it just wouldn’t load anything from my watch to the app from the previous sync that was around 2pm, meaning I lost 10 hours of steps and activity. I have tried all the suggestions of restarting the app, restarting the watch, disconnecting blue tooth, turning phone on and off. Prior to yesterday I had noticed certain parts missing like sleep or HR on occasion but never the entire data set. I contacted customer service via the live chat and they told me to update the app which I have done but this also hasn’t helped. When I told them they just said it might take a while then ended the chat. I’m really disappointed with both the device issue and the service. Looks like people on here have been having similar issues. 

 

Moderator edit: edited title to clarity.

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‎01-29-2024 05:04

‎01-29-2024 05:04

Welcome to the community, @paigeksmith81.

Thanks for letting me know about this situation with the syncing of your Versa 4.

Thank you for your efforts with the situation you had with the exercise app. I was able to confirm you contacted support via chat and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them.

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